Once your website is completed you have complimentary support for 3 months. To ensure continued support after this, you can take out a support agreement for an all-inclusive fixed monthly fee. Depending on how often you need our help, this can work out to be much better value than paying for support on an ad-hoc basis.
Your support agreement covers the following items – for a fixed monthly fee.
- WordPress core and plugin updates to protect your site’s security and integrity
- As many page-content changes as you need (subject to fair usage):
- Changes or additions to text on existing pages
- Changes or additions to images or video on existing pages
- New pages set up using existing templates
- A 20% discount on the cost of new page templates
- Free notifications of statutory changes that may affect your site
- General telephone advice and support, during office-hours, Monday to Friday.
Terms and conditions and fair usage terms apply.
Terms & Conditions
Your monthly support fee is due on the first of each calendar month and is payable monthly in advance by Direct Debit. You can cancel your support agreement at any time, and cover ends at the end of the month paid for.
Fair usage means no more than one page content update per working day (on average) across the calendar month.
The support agreement does not cover the cost of major design changes to a page template (minor changes are usually ok), nor does it apply to site redesigns.
Additional photos or graphics must be supplied by you. The cost of searching for, and purchasing photos, images and videos is not included, but we do include resizing, optimising, placing, and ensuring Accessibility compliance.